Refund Policy
Last updated 2026
Failed delivery
If you're charged and the bundle never lands on the recipient's line, contact support with your order details (search it under Track Order first) and we'll refund or resend it.
Wrong number entered
We can't refund a bundle successfully delivered to a phone number you entered incorrectly — double-check the recipient number before paying.
How refunds are paid
Refunds go back to the original Moolre payment method and typically show up within 5–10 business days, depending on your bank or mobile money provider.
Vendor wallet payouts
Payouts are processed automatically as soon as you withdraw. If a transfer fails, the full amount is refunded straight back to your wallet balance — no separate refund needed.